Support
Help Center
Getting Started
Membership Guide
Learn about membership benefits, criteria, and how to apply
Eligibility Criteria
IATA/FIATA certification, experience, and financial integrity requirements
Payment Protection
Understanding our financial safety net for cross-border transactions
Explore the Network
Browse our verified member directory and trade lanes
FAQs
How do I become a member?
Apply through our membership page. Applications are reviewed within 3-5 business days. We require IATA/FIATA certification, 3+ years of experience, and verified financial integrity.
What is Payment Protection?
Our Payment Protection Program safeguards transactions within the NELA network, minimizing financial risk for cross-border collaborations.
How do introductions work?
Request an introduction through a member's profile. Our team reviews and facilitates connections between verified members.
What is an RFQ?
A Request for Quote allows you to request pricing from partners for specific shipping routes and cargo types.
Support & Concierge
US Office
Miami, Florida
Asia Office
Ho Chi Minh City, Vietnam
Book a Meeting
Schedule a discovery call or strategy session
Dual-Hub Support
Our team operates across US and Asia time zones, providing 24/7 coverage for NELA members worldwide.
For urgent matters, please email support@nela.global